Contact Us
We are here to help.
For the fastest and most reliable response, contact XJD Bikes through our customer support ticket system. A ticket keeps your message, order details, attachments, and replies together so the support team can follow the request through to completion.
Order and delivery support
Include your order number and the email used at checkout when asking about payment, order status, address corrections, tracking, delivery delays, missing parcels, or damaged cartons.
Product and fit questions
Tell us the rider's age and height, the product or model you are considering, and any size or feature you want to compare. For an existing product, include photographs when they help explain an assembly, component, or fit question.
Returns and warranty requests
Open a ticket before sending an item back. Include the order number, product name, reason for the request, and clear photographs or video for damaged, defective, incomplete, or incorrect items. Wait for approved return instructions and the correct destination.
Response information
Please submit one ticket per issue and keep replying in the same conversation. Response times may be longer during weekends, public holidays, launches, and peak shopping periods, but your request will remain recorded in your account.