Logistics Disclaimer

Effective date: August 8, 2026

Shipping and delivery depend on independent carriers, warehouse availability, destination conditions, and accurate customer information. This disclaimer explains the practical limits of delivery estimates without reducing rights that cannot legally be limited.

Estimated dates

Dispatch and arrival dates shown on the website, in email, or in tracking are estimates. They are not guaranteed appointment times. Delays may result from severe weather, natural disasters, peak-season volume, labor disruption, customs, security inspections, remote-area routes, carrier network failures, public emergencies, or other events outside our reasonable control.

Tracking events

Carrier scans can be delayed, repeated, or displayed out of sequence. A temporary lack of movement does not always mean the parcel is lost. Final delivery status is determined using carrier records together with the delivery address and any evidence provided by the customer.

Customer responsibilities

The customer is responsible for supplying a complete, serviceable address and monitoring tracking. Where a signature, secure location, building access, telephone response, customs document, or duty payment is required, timely cooperation is necessary. Costs caused by refusal, an incorrect address, repeated failed delivery, unclaimed parcels, or unauthorized rerouting may be deducted from a refund where permitted by law.

Damage, loss, and theft

Inspect the carton promptly. Photograph visible damage before opening, retain all packaging, and report problems without avoidable delay. If a parcel is marked delivered but cannot be found, check the property and household first, then contact the carrier and open a support ticket. We will review the available evidence and carrier investigation before determining the appropriate remedy.

Separate shipments

An order may arrive in more than one parcel or on different days. A partial delivery is not necessarily a missing-item claim when additional tracking numbers remain in transit.