Privacy Policy

Effective date: August 8, 2026

This Privacy Policy explains how XJD Bikes handles personal information when you browse our website, create an account, make a purchase, request support, or communicate with us.

Information we collect

We may collect account and contact details, delivery and billing information, order history, support messages, product reviews, preferences, and information you choose to provide. Our systems may also receive technical data such as IP address, browser type, device information, referring pages, timestamps, cookie identifiers, and website activity.

How we use information

We use personal information to operate the website; process payments and orders; arrange delivery, returns, refunds, and warranty service; maintain accounts; prevent fraud and abuse; respond to support requests; improve products and website performance; send service communications; and, where permitted, provide marketing choices and updates.

Payments and service providers

Payment information is handled by the payment provider selected at checkout. We share only the information reasonably necessary with providers that help us process payments, host the website, store data, deliver parcels, provide analytics, prevent fraud, and support customers. These providers may use information only to perform their contracted services or meet legal obligations.

Cookies and choices

Cookies and similar technologies help keep you signed in, remember region and language choices, operate the cart, protect the website, and understand performance. Browser controls can block or remove cookies, but essential features may then stop working. You may unsubscribe from promotional email using the link in the message.

Retention and security

We retain information only as long as reasonably needed for the purposes above, including accounting, dispute, fraud-prevention, warranty, and legal requirements. We use administrative and technical safeguards designed to protect information, but no internet transmission or storage system can be guaranteed completely secure.

Your rights

Depending on your location, you may have rights to request access, correction, deletion, restriction, portability, or objection, and to withdraw consent where processing relies on consent. We may need to verify your identity before completing a request.

Children and updates

Our products are designed for children, but this shopping website is intended for parents and other adults. We do not knowingly ask children to create purchasing accounts. We may update this policy as our practices change. For privacy requests, use the customer support ticket service.