Return & Exchange Policy

Effective Date: August 8, 2026

We want you to be completely satisfied with your purchase. Most eligible products may be returned or exchanged within 30 days of the delivery date, subject to the terms and conditions outlined below.

Receiving & Inspection

Please inspect your order immediately upon delivery.

If you discover that your item is damaged, defective, missing parts, or incorrect, please contact us within 30 days of the delivery date to request a return or exchange — and we will take care of it at no cost to you.

1. Damage or defects reported more than 30 days after delivery cannot be processed under this policy.
2. Please keep all original packaging materials until you have confirmed that your item is in good condition.

Return Eligibility

To qualify for a standard return, the product must be:

1. Unused, unmodified, and clean
2. In the same condition as when you received it
3. Accompanied by the original packaging, manuals, accessories, parts, labels, and proof of purchase

Assembly for inspection purposes must not result in wear, damage, or missing packaging.

The following items are not eligible for return unless required by applicable law:

1. Items returned more than 30 days after delivery
2. Gift cards
3. Personalized or custom-made items
4. Products marked as final sale or non-returnable

How to Submit a Return Request

1. Log in to your account, go to "My Orders", find the order you wish to return, and click the "Return" button to initiate your request.
2. Follow the on-screen instructions to provide the return reason and relevant details. (If the item is damaged, defective, missing parts, or incorrect, please upload photos as evidence.)
3. Once submitted, your request will be reviewed and processed within 1 business day.
4. After your return is approved, the return shipping address will be displayed on your order return page — please ship the item to that address.

Important: Do not send your return to the manufacturer, our overseas facility, or any address found on the original shipping carton unless explicitly authorized. Returns sent to the wrong address cannot be accepted or refunded.

Return Shipping Costs

1. Change-of-mind returns: The customer is responsible for all return shipping costs, including any non-refundable carrier fees.
2. Damaged, defective, incomplete, or incorrect items: We will review the evidence you provide and offer an appropriate remedy, which may include:
3. Sending replacement parts
4. Issuing a full or partial refund
5. Providing a prepaid return label for a full replacement or refund

For valuable returns, we strongly recommend using a trackable and adequately insured shipping method, as we cannot be responsible for items lost or damaged in transit back to us.

Inspection & Refunds

Once we receive your return, we will inspect the product and notify you of the approval status.

1. Approved refunds will be issued to your original payment method within 3–7 business days. Please note that the actual posting time to your account depends on your bank or payment provider's processing schedule, which is beyond our control.
2. If the product's value has been reduced by excessive use, damage, missing parts, or loss of packaging (not caused by us), a reasonable deduction may be applied where permitted by law.

Exchanges

1. Defective or damaged items may be replaced at no cost after review. Please indicate your exchange preference when submitting your return request.
2. For a different model, size, or color: The standard process is to return the eligible item for a refund and place a new order separately.
3. Gift exchanges will be processed according to the original payment record and applicable law.

Return Address

After your return request is approved, the correct return shipping address will be displayed on your order return page. Please use only that address.

Note: Return addresses vary by product and by the warehouse from which the item was originally shipped. Always check your order return page for the correct address — do not use an address from a previous return or any third-party source.

Your Consumer Rights

This return policy does not limit or affect any statutory consumer rights that may apply in your location, including rights that cannot be waived by agreement.

Contact Us

If you have any questions about this return policy or need assistance with a return, please contact our support team via:

Contact Us