Warranty Policy

Effective date: August 8, 2026

XJD Bikes products are covered by a 12-month limited warranty from the original delivery date against defects in materials and workmanship under normal, intended use.

What is covered

During the warranty period, we will assess a properly documented claim and, where a covered defect is confirmed, choose an appropriate remedy such as technical guidance, a replacement part, repair, product replacement, or refund. The remedy may depend on safety, product availability, the nature of the defect, and applicable consumer law.

What is not covered

The warranty does not cover normal wear; tires, tubes, grips, brake pads, finishes, or other consumable parts worn through use; cosmetic scratches after delivery; incorrect assembly or adjustment; poor maintenance; corrosion or weather exposure; overloading; crashes; stunt riding; commercial or rental use; misuse; neglect; unauthorized modification or repair; use of incompatible parts; or failure to follow the product manual, rider limits, and safety warnings.

Safety-critical issues

Stop using the product immediately if a frame, fork, handlebar, wheel, brake, steering, seat attachment, fastener, or other safety-critical component appears cracked, loose, bent, or damaged. Keep the product away from children until the issue has been assessed.

Making a claim

Submit a customer support ticket with the order number, product name, serial or batch information if present, a clear description of the issue, and photographs or video showing the product and affected area. We may request troubleshooting steps or additional evidence. Do not discard the product, parts, or packaging until the claim is resolved.

Replacement parts and legal rights

A replacement part or product does not restart the original warranty period unless required by law. This limited warranty is provided in addition to, and does not replace, non-excludable statutory consumer rights.